Dell Extended Workforce Background Screening Program

For U.S. Suppliers

Credentialing enables HireRight to confirm that its subscribers are valid legal entities and that they will comply with the Fair Credit Reporting Act (“FCRA”) and other applicable laws for U.S. based suppliers. For example, we need to verify that your business does not share office space with another entity, that reasonable security controls are in place, and that there is proper business signage. This helps HireRight verify the presence of an ongoing business with a permissible purpose for obtaining consumer background report information and adequate security to protect said information.

All new customers undergo credentialing. TrendSource, our third party contractor will contact you to schedule the onsite inspection. Please allow several business days for TrendSource to complete the onsite inspection report prior to sending it to HireRight for a final review. Once the credentialing process is complete, you will be able to view your reports in HireRight. If you are already have an account with HireRight you may not be subjected to the onsite inspection again; HireRight will review your existing account to verify.

Once you have completed account registration process, you will be receiving an email which contains additional information regarding the credentialing process. If you have any questions pertaining to this process, please email the Credentialing Team at credentialingsf@hireright.com.

For Global Suppliers outside the U.S.

The credentialing process is to ensure the security of your candidates by ensuring that HireRight maintains the highest standards as a third party screening company on who we do business with and how we protect candidate information. This process is noninvasive and consists of checking for your company’s information either through third party sources or by obtaining a business license or equivalent. The process also includes checking the export.gov alert list for banned businesses.

Credentialing only takes a few days at most, and should not delay your account setup or onboarding as it will begin once the account is in our system.

Once you have completed account registration process, you will be receiving an email which contains additional information regarding the credentialing process. If you have any questions pertaining to this process, please email the Credentialing team at credentialingsf@hireright.com.

HireRight has many training options available to you. When you register your account, you will be sent a HireRight user guide. This is also available from the left menu “Training” section of your HireRight account. You have access to online training, live weekly sessions and documentation all from this Training section of your account. Please also make note of the live chat option and customer service number which are staffed 24 hours a day, 5 days a week and are extremely knowledgeable and helpful.

Click Here to watch a Vendor Training video.

HireRight Customer Service:
(866) 521-6995
CustomerService@hireright.com

Customer Service

APAC Inquiries: CustomerServiceAPAC@hireright.com

EMEA Inquiries: CustomerServiceEMEA@hireright.com

The following toll-free customer service numbers are provided for use in contacting HireRight Customer Support from locations around the globe.

Hours of operation are Sunday from 5:00pm PST/8:00pm EST - Friday 7:00pm PST/10:00pm EST (Monday 12:00am GMT to Saturday 2:00am GMT)

Please see https://www.hireright.com/customer-service for full list of numbers by country.

Europe & Middle East

Netherlands: 00-800-08055555

United Kingdom: 00 800 0805 5555

Asia & Pacific Rim

China - North: 00 10800 7142230 or 4001200871

China - South: 00 10800 1402255 or 4001200871

Hong Kong: 001 8009 06283

India: 000 800 852 3035 or 000 800 001 6764