Frequently Asked Questions

All unlicensed employees who have access to controlled substances. California licensed veterinarians and registered veterinary technicians do not have to be background checked because they already have undergone a DOJ fingerprint check as a condition of licensure.

All non-licensed current employees and new hires that have access to controlled substances must be background checked.

Any employee who has a drug or alcohol related felony conviction must be restricted from accessing controlled substances

The CVMA is working with the Veterinary Medical Board to clarify the term "access". At recent VMB meetings, the Board appears to be defining "access" as those individuals with a key to the cabinet or safe where the controlled substances are stored. They are currently consulting with their legal counsel before issuing a final determination.

The CVMA will notify our members as soon as we have further information on the definition of “access” the VMB’s decisions regarding implementation of this law in your practice.

Contact the CVMA office at 800-655-2862 or e-mail Dr. Grant Miller at gmiller@cvma.net.

Yes, Your account set up includes an Onsite Inspection. This is a onetime fee of $50.00

Because HireRight is a Credit Reporting Agency (CRA) we are required by regulations and contractual agreements to maintain the integrity of the data entrusted to us. The purposes of the physical inspection is to verify that all users of our information are legitimate business entities, conducting business as disclosed during registration, and that proper security controls are in place and to ensure that appropriate access security is maintained. The inspection is performed by an approved third party vendor. Our inspection vendor does not use the collected information for any other purpose except to provide HireRight with the necessary physical inspection information required per its policy and contracts.

There are situations where the price indicated may incur additional charges: Surcharges

What are they?

Some states charge fees to perform motor vehicle record checks and some courthouses to conduct county felony and misdemeanor criminal searches. These fees are implied to cover their own internal expenses and are therefore outside of HireRight's control. HireRight does not mark up any of these fees; they are passed directly to you.

About 1/3 of all counties have surcharges and the counties within each state vary (i.e. some will charge, some will not) however, almost every state imposes some sort of fee for a motor vehicle record check.

Fees can range from as little as $1 up to $55 (in the state of New York for example). If there is a surcharge, the average cost is about $5 per order.

Yes! A MVR can be added to packages for $5.95 per state. Additional services can be ordered and added to create more robust packages that contain more services.

Yes! International background checks can be added to either package. Pricing and products vary for International checks.

You will be able to place orders almost immediately once you have registered your account online. You will only be able to view reports once the credentialing process has been completed by HireRight. This process is generally completed within 48 hours (2 business days.)

Yes - HireRight has many training option available to you. When you register your account, you will be sent a HireRight user guide. This is also available from the left menu Training section of your HireRight account. You have access to online training, live weekly sessions and documentation all from this Training section of your account. Please also make note of the customer service number they are staffed 24 hours a day, 5 days a week and are extremely knowledgeable and helpful.

HireRight Customer Service:
(866) 521-6995
customerservice@hireright.com
Live chat from your HireRight account page

You can contact Billing (877) 437-4469, Option 4 to speak with a Billing Specialist or send an e-mail to billing@hireright.com.

To remain compliant, an Employer has 3 primary responsibilities:

1. Obtain authorization and consent from the applicant before requesting the background check.
2. Offer a copy of the report to the applicant if the applicant resides in CA, MN, or OK.
3. If you are not hiring the applicant based on derogatory information in their background check and you are going to take "Adverse Action" (meaning you are not going to hire the person because of it), you are required to send the applicant a series of notifications/letters called Pre-Adverse/Adverse Letters explaining your action and including a copy of the report.

To ensure 100% compliance and a clear understanding of the FCRA, the full FCRA document and requirements can be found on the FTC website at: http://www.ftc.gov/os/statutes/031224fcra.pdf.

Yes - the FCRA legislation covers all aspects of a background check, including but not limited to criminal checks, MVR's, reference checks, education and employment verifications, drug tests. It is not limited to the credit report.

If you choose to print and send or e-mail the letters yourself, there is no charge. If you configure your account to have HireRight send these letters for you, there is a charge of $2.00 each for a total of $4.00 for those letters to be mailed. This service can only be turned on at your request.