Jones Lang LaSalle

You can immediately register your account! Please make sure you read all of the footnotes and contract information so you understand the charges and fees. Start your registration process now.

Credentialing enables HireRight to confirm that its subscribers are valid legal entities and that they will comply with the Fair Credit Reporting Act (“FCRA”) and other applicable laws. For example, we need to verify that your business does not share office space with another entity, that reasonable security controls are in place, and that there is proper business signage. This helps HireRight verify the presence of an ongoing business with a permissible purpose for obtaining consumer background report information and adequate security to protect said information.

All new customers undergo credentialing. TrendSource, our third party contractor will contact you to schedule the onsite inspection. Please allow several business days for TrendSource to complete the onsite inspection report prior to sending it to HireRight for a final review. Once the credentialing process is complete, you will be able to view your reports in HireRight. If you are already have an account with HireRight you may not be subjected to the onsite inspection again; HireRight will review your existing account to verify.

The registration process can take up to 10 business days. This depends on when the onsite inspection is scheduled. You will be able to place orders approximately 3-5 business days after you have registered your account online. You will only be able to view reports once the credentialing process has been completed by HireRight. This process is generally completed within 2 business days after TrendSource has provided the inspection report to HireRight. In order to process your request quickly, please respond to TrendSource as soon as possible and schedule your onsite inspection.

You can contact Billing (877) 437-4469, Option 4 to speak with a Billing Specialist or send an e-mail to billing@hireright.com.

There are situations where the price indicated may incur additional charges: Surcharges may apply for some courts, schools and or employers. Any surcharges will be called out and itemized on your invoice.

The vendors are responsible for adjudicating the results of the background screen, consistent with JLL Standards.

Yes. HireRight has many training options available to you. When you register your account, you will be sent a HireRight user guide. This is also available from the left menu Training section of your HireRight account. You have access to online training, live weekly sessions and documentation all from this Training section of your account. Please also make note of the live chat option and customer service number which are staffed 24 hours a day, 5 days a week and are extremely knowledgeable and helpful.

HireRight Customer Service:
(866) 521-6995
customerservice@hireright.com

HireRight's application can generate all of the Pre-Adverse/Adverse Letters and information required for you to maintain compliance with the FCRA. From the individual applicants report, you can select the Letters' option and print and mail or e-mail the applicant directly from the individual report. All of the tools for you to maintain compliance are delivered in the HireRight application.

Yes. The Super User who set up your account can contact Customer Service to add additional users.