Palo Alto Networks Background Screening Program

You can immediately register your account! Start your registration process now by clicking the “Get Started” icon.

US Vendors:

Global Vendors:

Customer Service Team

customerservice@hireright.com​

(888) 417-5042 or (866) 521-6995

Credentialing enables HireRight to confirm that its subscribers are valid legal entities and that they will comply with the Fair Credit Reporting Act (“FCRA”) and other applicable laws. For example, we need to verify that your business does not share office space with another entity, that reasonable security controls are in place, and that there is proper business signage. This helps HireRight verify the presence of an ongoing business with a permissible purpose for obtaining consumer background report information and adequate security to protect said information.

All new customers undergo credentialing.

There are two options to complete the business inspection requirements. Please advise your sales representative of the option you would like to proceed with.

• Truepic: This is a self-serve inspection. You will be sent a link via text message (or via email) asking you to download the photo documentation app to a mobile phone. You will follow the onscreen instructions to answer questions and upload photos, which will be sent back to HireRight.
• Trendsource: By appointment, HireRight will have its approved and contracted third party provider, Trendsource, conduct a visit to your business premises. The inspector will come to your office, ask a list of questions, and take multiple photos.

TrendSource, our third party contractor will contact you to schedule the onsite inspection. Please allow several business days for TrendSource to complete the onsite inspection report prior to sending it to HireRight for a final review.

Once the credentialing process is complete, you will be able to view your reports in HireRight. Credentialing only takes a few days at most, and should not delay your account setup or onboarding as it will begin once the account is in our system.

If you are already have an account with HireRight you may not be subjected to the onsite inspection again; HireRight will review your existing account to verify.

1. Supplier admin creates an account and registers.
2. Supplier selects appropriate package (US or international) and enters contact information of the candidate. Hireright will immediately send documents to Candidate's personal email.
3. Candidate completes HireRight documents acknowledging that the checks can be ran
4. Checks are run immediately but will take 7-10 business days for international countries and 5-7 business days for the US. HireRight will reach out to the candidate if additional documents are needed to complete the search.
5. Suppliers can see the status of checks in the HireRight tool by double-clicking on the package requested. Note: Supplier admin must create other user accounts for team members if more than one member needs visibility to Hireright. See Supplier User Admin reference guide attached.
6. When checks are 100% completed, notify the contingent workforce and hiring teams that the candidate can start!
7. HireRight invoices the Supplier monthly. Supplier will have 30 days to pay the invoice.

We conducted a Global training for suppliers on May 2024 on basics and complete overview of Background checks and Identity checks process. Please find the recording and presentation slides of the supplier training below.