Palo Alto Networks Background Screening Program

For questions regarding registration, credentialing, or account setup, please email the Vendor Screening team at vendorscreening@hireright.com. For all other questions, please contact our Service Excellence team at customerservice@hireright.com or 866-521-6995 or 949-428-5804 .

If you have questions during the account set up process please contact: VendorScreening@hireright.com

Credentialing enables HireRight to confirm that its subscribers are valid legal entities and that they will comply with the Fair Credit Reporting Act (“FCRA”) and other applicable laws. For example, we need to verify that your business does not share office space with another entity, that reasonable security controls are in place, and that there is proper business signage. This helps HireRight verify the presence of an ongoing business with a permissible purpose for obtaining consumer background report information and adequate security to protect said information.

All new customers undergo credentialing. TrendSource, our third party contractor will contact you to schedule the onsite inspection. Please allow several business days for TrendSource to complete the onsite inspection report prior to sending it to HireRight for a final review. Once the credentialing process is complete, you will be able to view your reports in HireRight. Credentialing only takes a few days at most, and should not delay your account setup or onboarding as it will begin once the account is in our system.

If you are already have an account with HireRight you may not be subjected to the onsite inspection again; HireRight will review your existing account to verify.