SP+ Background Screening Program

Credentialing enables HireRight to confirm that its subscribers are valid legal entities and that they will comply with the Fair Credit Reporting Act (“FCRA”) and other applicable laws. For example, we need to verify that your business does not share office space with another entity, that reasonable security controls are in place, and that there is proper business signage. This helps HireRight verify the presence of an ongoing business with a permissible purpose for obtaining consumer background report information and adequate security to protect said information.

All new customers undergo credentialing. TrendSource, our third party contractor will contact you to schedule the onsite inspection. Please allow several business days for TrendSource to complete the onsite inspection report prior to sending it to HireRight for a final review. Once the credentialing process is complete, you will be able to view your reports in HireRight. If you are already have an account with HireRight you may not be subjected to the onsite inspection again; HireRight will review your existing account to verify.

Even if you already have an account with HireRight you WILL need to create a new account under this vendor program. Each vendor program has distinct account settings and packages that are specific to that program.

Yes- there is a one time $150 fee to cover the cost of the on-site inspection. If you have a previously credentialed account and the name and location of your new account match that existing account, HireRight will waive the need for a second on-site inspection and fee.

No- the package components, settings and services are determined by the sponsor program. If you have questions about those services or the packages please reach out to your sponsor program owner. Customer Service cannot update or alter individual vendor packages or services, it is set at the program level and consistent across all vendors in that program.

About 1/3 of all counties have surcharges and the counties within each state vary (i.e. some will charge, some will not) however, almost every state imposes some sort of fee for a motor vehicle record check.

Fees can range from as little as $1 up to $95 (in the state of New York for example). If there is a surcharge, the average cost is about $5 per order.

Yes - the FCRA legislation covers all aspects of a background check, including but not limited to criminal checks, MVR's, reference checks, education and employment verifications, drug tests. It is not limited to the credit report.

Your HireRight account has access to all of the Pre-Adverse/Adverse Letters and information required for you to maintain compliance with the FCRA. From the individual applicants report, you can select the Letters' option and print and mail or e-mail the applicant directly from the individual report. All of the tools for you to maintain compliance are delivered in the HireRight application.

You can contact Billing (877) 437-4469, Option 4 to speak with a Billing Specialist or send an e-mail to billing@hireright.com.

Yes. HireRight has many training options available to you. When you register your account, you will be sent a HireRight user guide. This is also available from the left menu Training section of your HireRight account. You have access to online training, live weekly sessions and documentation all from this Training section of your account. Please also make note of the live chat option and customer service number which are staffed 24 hours a day, 5 days a week and are extremely knowledgeable and helpful.

HireRight Customer Service:
(866) 521-6995
customerservice@hireright.com