Frequently Asked Questions

Yes - HireRight has many training options. When you register your account, you will be sent a HireRight user guide. Online training, live weekly sessions and documentation also access from the Training section within your account. Please also make note of the customer service number they are staffed 24 hours a day, 5 days a week and are extremely knowledgeable and helpful.

HireRight Customer Service:
(866) 521-6995

customerservice@hireright.com

Live chat from your HireRight account page

To remain compliant, an Employer has 3 primary responsibilities: Obtain authorization and consent from the applicant before requesting the background check or allow the applicant electronically sign their consent form from within the system. You may also offer a copy of the report to the applicant if the applicant resides in CA, MN, or OK.

If you are not hiring the applicant based on derogatory information in their background check and you are going to take "Adverse Action" (meaning you are not going to hire the person because of it), you are required to send the applicant a series of notifications/letters called Pre-Adverse/Adverse Letters explaining your action and including a copy of the report.

To ensure 100% compliance and a clear understanding of the FCRA, the full FCRA document and requirements can be found on the FTC website at: http://www.ftc.gov/os/statutes/031224fcra.pdf.

HireRight's application can generate all of the Pre-Adverse/Adverse Letters and information required for you to maintain compliance with the FCRA. From the individual applicants report, you can select the Letters' option and print and mail or e-mail the applicant directly from the individual report. All of the tools for you to maintain compliance are delivered in the HireRight application.

Is there an additional cost for me to use the HireRight system to send the Pre-Adverse/Adverse Letters?

If you choose to print and send or e-mail the letters yourself, there is no charge. If you configure your account to have HireRight send these letters for you, there is a charge of $2.00 each for a total of $4.00 for those letters to be mailed. This service can only be turned on at your request.